General Questions

Q: What is Run.Vet?
A: Run.Vet is an on-demand veterinary platform that brings licensed vets and technicians to your home. We offer mobile vet visits, wellness plans, prescription delivery, telehealth support, and more—powered by a user-friendly app and AI scheduling.

Q: Where is Run.Vet available?
A: We currently operate in New York City, Los Angeles, and Miami—with new cities launching soon. Sign up for updates to see when we arrive in your area.

Q: Who are the veterinarians and technicians?
A: All providers are licensed, background-checked professionals with experience in both clinic and in-home settings. Many have specialties in geriatrics, chronic care, and emergency triage.

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Pricing & Payments

Q: How much does a vet visit cost?
A: A one-time in-home vet visit is $300. Subscription plans offer discounted care and bundled services starting at $120/month.

Q: Do you offer payment plans?
A: Yes. Our subscription plans allow you to split care into monthly payments. We also partner with pet insurance providers for reimbursement where applicable.

Q: Can I cancel my subscription?
A: Absolutely. You can cancel your plan anytime with 30 days’ notice. Unused services do not roll over unless otherwise stated in your plan.

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Services & Coverage

Q: What services does Run.Vet provide?
A: We offer:
• At-home vet visits (wellness, sick care, vaccines)
• Pet transportation
• Prescription & food delivery
• Preventive care & lab testing
• End-of-life care and euthanasia
• 24/7 AI and telehealth support
• Wellness subscription plans

Q: Do you offer emergency services?
A: We provide urgent care visits depending on provider availability. For life-threatening emergencies, please go directly to a 24/7 emergency animal hospital.

Q: What types of pets do you treat?
A: We primarily serve dogs and cats. For other animals (rabbits, exotics, etc.), availability may vary—please contact us to inquire.

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Appointments & Booking

Q: How do I book a visit?
A: Simply download the Run.Vet app or visit our website. Our AI assistant or concierge team will guide you through the booking process.

Q: How soon can I get a vet to my home?
A: Depending on your location and provider availability, same-day or next-day appointments are often available—especially for concierge members.

Q: Can I choose my vet or technician?
A: Yes! You can request a specific provider if they’re available. You’ll also be able to see their bio, rating, and reviews before confirming.

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Technology & Security

Q: Is my pet’s medical information secure?
A: Yes. We use industry-standard encryption and HIPAA-like protections to safeguard your data. Your pet’s records are accessible only by you and authorized providers.

Q: Can I see my pet’s medical history in the app?
A: Yes! Every visit is documented and stored in your pet’s EMR (electronic medical record), accessible any time from your app dashboard.

Q: What does the 3D body map do?
A: Our interactive 3D pet model lets you mark where your pet is experiencing symptoms—making it easier for the vet to prepare before the visit.

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For Veterinarians & Clinics

Q: Can I join as a vet or clinic?
A: Yes. Run.Vet supports solo practitioners and full clinics through our SaaS platform. Apply to join at providers.run.vet.

Q: How does Run.Vet help my clinic grow?
A: We provide tools for mobile visits, client management, digital scheduling, and recurring revenue through wellness plan subscriptions—all with integrated EMR and AI support.