Run.Vet Privacy Policy

Effective Date: [05/2025]

At Run.Vet, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile app, and services (collectively, the “Platform”).

By using Run.Vet, you agree to the terms of this Privacy Policy.

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1. Information We Collect

a. Personal Information

When you create an account or book a service, we may collect:
•Your name, email address, phone number
•Billing and payment information
•Home address (for visit and delivery services)
•Emergency contact info

b. Pet Information
• Pet name, species, breed, age, gender
• Medical history, current medications, vaccination records
• Photos, 3D markings for medical assessments

c. Usage Data
• Device type, IP address, browser type
• Access times and referring URLs
• In-app behavior (for improving user experience)

d. Communications
• Any messages or communications with Run.Vet support, AI agents, or veterinary providers may be logged for quality assurance and legal compliance.

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2. How We Use Your Information

We use your information to:
• Deliver and improve our services
• Schedule and manage appointments
• Maintain veterinary medical records
• Process payments and subscriptions
• Provide customer support and AI chatbot assistance
• Send updates, reminders, or service alerts
• Comply with legal and regulatory obligations

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3. How We Share Your Information

We may share your information with:
• Veterinary Providers who deliver services through the platform
• Payment processors for billing transactions
• Third-party labs or pharmacies for prescriptions and diagnostics
• Pet insurance providers (with your explicit consent)
• Legal authorities when required by law or to protect our users and platform

We do not sell or rent your personal data to third parties.

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4. Data Retention

We retain your personal and pet medical information for as long as your account is active, and as required for medical and legal compliance. You may request deletion of your data by emailing privacy@run.vet, subject to applicable laws.

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5. Your Privacy Rights

Depending on your location, you may have the right to:
• Access the information we store about you
• Request corrections or updates
• Delete your account and associated data
• Opt out of non-essential communications

To exercise any of these rights, contact us at privacy@run.vet.

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6. Security Measures

We use industry-standard encryption and security protocols to protect your data:
• Encrypted data storage and transmission
• Secure login with password hashing
• Role-based access control for providers
• Regular audits and compliance checks

Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and monitor your account activity.

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7. Children’s Privacy

Run.Vet is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

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8. Third-Party Links and Services

Our platform may contain links to external sites (labs, pharmacies, pet care partners). We are not responsible for the privacy practices of those third parties. We encourage you to read their policies.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of any material changes via email or app notification. Continued use of the platform means you accept the updated policy.